Frequently Asked Questions
Everything you need to know about buying, holding, selling and physically redeeming digital gold and silver with GOSIL Bullion.
Getting Started
What is GOSIL digital bullion?
It is gold or silver purchased through your GOSIL account and recorded as a gram holding that you can hold, sell, or physically redeem when eligible.
How do I create an account?
Account creation is available through the GOSIL Bullion app or website. You will need to complete identity verification before making purchases.
Can I buy both gold and silver?
Yes. You can choose digital gold or digital silver and place an order using an NPR amount or a weight in grams.
Pricing & Payments
How is the price shown?
The interface shows an indicative Nepal market rate. The final applicable rate, fees and taxes are presented before purchase confirmation.
What is the minimum purchase amount?
The minimum purchase amount is NPR 100. Specific product minimums may apply and will be shown during checkout.
How do I pay for an order?
Load or use the available balance in your client account. The portal shows the final billable amount before you confirm the order.
Ownership & Redemption
How do I track my holdings?
Your portfolio shows your available gold and silver holdings in grams together with your order and transaction records.
Can I sell my digital bullion?
Yes. You can submit a sell request for eligible gold or silver grams and review the rate and settlement details before confirming.
Can I redeem physical bullion?
Yes. Eligible gram holdings can be submitted for an available physical redemption format, subject to the displayed minimums, charges and office-collection process.
Security & Compliance
How is my account secured?
Customer identity, balances and transaction flows are protected with strong security controls including identity verification and encrypted sessions.